Privacy Policy

Last Updated: May 2026

Bite Inc. ("Bite," "we," "us," or "our") operates as a technology service provider for restaurant brands and food service operators. This Privacy Policy describes how Bite collects, uses, and discloses information in connection with the digital ordering and kiosk services we power on behalf of our Brand partners.

When you use a Bite-powered ordering experience, the Brand is the primary party with which you have a commercial relationship. The Brand's privacy policy governs the Brand's independent use of your personal information. This policy governs Bite's handling of personal information in its capacity as technology provider.

A. Information We Collect

Bite collects the following categories of personal information through the Services:

Contact information, including name, email address, and mobile phone number, provided by you when placing an order or registering an account;
Order information, including items ordered, customizations, order history, and transaction amounts;
Payment information, processed by a PCI DSS-compliant third-party payment processor; Bite does not store raw payment card data;
Device and technical information, including device type, browser type, IP address, and usage data, collected automatically to operate and improve the Services;
Loyalty and account information, if you enroll in the Brand's loyalty program through the Services.

B. How We Use Information

Bite uses personal information to:

Operate and deliver the Services on behalf of the Brand;
Process and fulfill orders placed through the Services;
Send transactional communications, including order confirmations, status updates, and receipts, via email or SMS;
Transmit order and contact data to the Brand's POS system, loyalty platform, or customer data platform as directed by the Brand;
Improve, maintain, and secure the Services;
Comply with applicable legal obligations;
Send marketing communications only with your express prior consent.

C. How We Share Information

Bite shares personal information in the following circumstances:

With the Brand: We share your order and contact information with the Brand for order fulfillment, loyalty program participation, and Brand customer service purposes.
With Brand technology partners: At the Brand's direction, Bite may transmit your contact information and order data to third-party platforms the Brand uses for POS, loyalty, payments, and customer data management. See Section 7.7 of the Terms of Service for examples.
With service providers: We share information with vendors who assist us in operating the Services, subject to contractual confidentiality obligations.
For legal and safety purposes: We may disclose information as required by law, regulation, legal process, or to protect the rights, property, or safety of Bite, its users, or the public.
In connection with business transfers: Information may be transferred in connection with a merger, acquisition, or sale of Bite's business assets.

Bite does not sell personal information to third parties for monetary consideration.

D. SMS and Electronic Communications

See Section 7 of the Terms of Service for Bite's full policy on mobile phone number collection, transactional and marketing SMS, opt-in and opt-out procedures, and TCPA compliance.

E. Data Retention

Bite retains personal information for as long as necessary to fulfill the purposes described in this policy, to provide the Services, to comply with legal obligations, and to resolve disputes. Operational order and contact data may be retained to support Brand loyalty and customer service functions, consistent with the Brand's instructions and applicable law.

F. Data Security

Bite maintains commercially reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration, including encryption of data in transit and at rest. However, no method of electronic storage or transmission is completely secure. Bite cannot guarantee absolute security of personal information.

G. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information Bite holds about you. To exercise these rights, contact privacy@getbite.com. For rights related to personal information held by the Brand, contact the Brand directly.

California residents have additional rights under the CCPA and CPRA, including rights to know, delete, correct, and opt out of the sale or sharing of personal information. To submit a CCPA/CPRA request, contact privacy@getbite.com.

H. Children's Privacy

The Services are not directed to children under the age of 13, and Bite does not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Services, contact privacy@getbite.com and we will promptly address the matter.

I. Changes to This Policy

Bite may update this Privacy Policy from time to time. Material changes will be reflected in an updated "Last Updated" date. We encourage you to review this policy periodically.

J. Contact

Questions or requests regarding this Privacy Policy should be directed to:

Bite Inc. — Privacy
Email: privacy@getbite.com
Website: https://getbite.com

For Branded Company’s privacy policy, please refer to the separate documents found here.